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TERMS AND CONDITIONS


Terms and Conditions of Use
Welcome to DorothyLee.com. Please read the following terms carefully. Before using this site, you agree to these Terms and Conditions of Use. DorothyLee.com reserves the right, at any time, to modify, alter or update our Terms and Conditions of Use, and you agree to be bound by such modifications, alterations or updates.

Site Content
All materials, including illustrations, photographs, product, images, artwork, designs, text, graphics, logos, button icons, images, audio clips and software (collectively, "Content") appearing on this Site are owned or controlled by Dorothy Lee, LLC or the property of their respective owner. Dorothy Lee, LLC and/or its subsidiaries, affiliates and content suppliers (collectively, "Dorothy Lee, LLC") and are protected by worldwide trademark, trade dress and copyright laws. The Content of this Site, and the Site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from this Site) use by the users of this Site. You may not download Content from this Site, or otherwise modify, obscure or delete any copyright or other propriety notices on this Site. No right, title or interest in any materials or software, if applicable, on this Site is transferred to you from your use of this Site. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Content, this Site, or any related software.

Your Responsibility
You are responsible for providing and maintaining all personal computer and communications equipment and Internet access accounts necessary to gain access to this Website.

In consideration of your use of the Website, you agree to provide true, accurate, current and complete information about yourself.

Your account, including your username and password, are personal to you and may not be used by anyone else. You are responsible for maintaining the confidentiality of your password and username and are fully responsible for all activities that occur under your password or username by you or by anyone else using your username and password, whether or not authorized by you. You agree to immediately inform us of any apparent breaches of security such as loss, theft or unauthorized disclosure or use of your username or password (contact Dorothy Lee, LLC at mailto:info@dorothylee.com) and until we are notified you will remain liable for any unauthorized use of your account.

You agree to use the Website in a manner consistent with any and all applicable rules and regulations. You agree not to upload or transmit through the Website any computer viruses, trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer. Any unauthorized modification, tampering or change of any information, or any interference with the availability of or access to this Website is strictly prohibited. Dorothy Lee, LLC. All rights and remedies available to it.

You agree to indemnify, release and hold us harmless as well as our officers, directors, agents, representatives and employees from any claim, liability, loss, expense or demand, including legal fees, related to your violation of these Terms of Use or your access or use of this Website (including any information, materials, products or services available through this Website).

Modification and Discontinuation
We reserve the right at any time to time to modify, edit, delete, suspend or discontinue, temporarily or permanently this Website (or any portion thereof) and/or the information, materials, products and/or services available through this Website (or any part thereof) with or without notice. You agree that we shall not be liable to you or to any third party for any such modification, editing, deletion, suspension or discontinuance of this Website.

Links To Other Web Sites And Services
Dorothy Lee, LLC may contain links to web sites other than our own. Dorothy Lee, LLC does not assume any responsibility for those sites and provides those links solely for the convenience of our visitors. Dorothy Lee, LLC does not control the content of these sites and takes no responsibility for their content, nor should it be implied that Dorothy Lee, LLC endorses or otherwise recommends such sites or the products or services offered. Any concerns regarding any such sites or the products or services offered should be directed to the particular outside service or resource.

Purchases
Products offered for sale and services available on Dorothy Lee, LLC are for personal use only, not for re-sale, unless purchased on an approved wholesale account. We reserve the right to limit the quantity of products purchased, and to refuse or cancel any order that we believe would violate any of our business practices, applicable laws or policies.

Returns
We gladly accept returns for refund or exchange within 30 calendar days of your receipt.

All returns require an RMA, (return merchandise authorization) number. To obtain an RMA, simply email us at rma@dorothylee.com. You must include the following in your email:
  • Your order #
  • Your name
  • Item being returned
  • Reason for return
Once you have received your RMA, be sure that it is clearly marked on the outside of your return package. For your protection, we suggest all returns be sent back by a traceable carrier. Shipping charges must be pre-paid otherwise the return will be refused.

In order to receive a refund, your product(s) MUST be returned in new, "sellable" condition, unused with tags, labels and seals attached; and in original packaging. Return package must be taped securely with all original documents. Merchandise returned without an RMA will be refused. Refunds will only be issued to the original credit/debit card, if applicable.

After receiving your return, all items will be inspected to insure that the products are in returnable condition. If the item is approved for a return, we will refund your credit/debit card for the cost of the item(s) less shipping. No returns will be accepted after 30 calendar days of your receipt. The customer assumes full responsibility for any return shipping. Please allow 5-10 business days from the time we receive your item(s) to process your return.

Exchanges
Exchanging an item with us is easy. Simply email our returns department at rma@dorothylee.com for an RMA# (return merchandise authorization). You must include the following in your email:

  • Your order #
  • Your name
  • Item being returned
  • Reason for exchange
Once you have received your RMA# from our returns department, you can do one of two things in order to process your exchange. 1) You may reorder the replacement items online, or 2) You may chat with us online to place your order. We will ship your replacement order immediately, (if stock is available) and credit you for your returned items once they are received in our warehouse. Your credit card statement will reflect a credit for your returned item(s) and a charge for your new item(s). We will process the credit for your returned items immediately after arrival and inspection. Please allow 3-7 business days before the credit appears on your account for your returned items.

Your product(s) MUST be returned in new, "sellable" condition, unused with tags, labels and seals attached; and in original packaging. No exchanges will be accepted after 30 calendar days of your receipt. Merchandise returned without an RMA will be refused.

You are responsible for the cost of returning the item(s) to us. Unfortunately we cannot reimburse you for the original shipping charges. We will refund your credit/debit card for the cost of the item(s) less shipping. Your replacement item(s) will also be charged shipping as well.

Lost Packages
If you have not received your package(s) within the estimated delivery time allowed of 5-7 business days and feel that your package may be lost, please contact our Customer Support Department at info@dorothylee.com or chat with us online. Your tracking information can be found here.

If while tracking your package(s) you find that your item has been delivered, we recommend that you check with:

  • Family Members
  • Neighbors
  • Leasing Office
  • Friends

    In some cases, packages are occasionally left with a building manager, or placed somewhere safe such as your porch, garage, or sometimes behind bushes. If we conclude that your delivery date is outside of our estimated time of arrival, we will begin a trace with the shipping carrier in an attempt to locate your package. Please allow 5-7 business days for the carrier to perform a trace. If the package can not be found, we will either send a replacement, or issue a refund. As soon as the trace is complete, we will send you a notification via email.

    • Damaged Packages
    In rare cases some of our customers may receive damaged packages. Please DO NOT return damaged packages to DorothyLee.com because the carrier is responsible for any damage caused by shipping. Please contact us by email at info@dorothylee.com or chat with us online within 3 days of receiving a damaged package. We will contact the carrier and file a damage claim immediately. We will arrange for the carrier to collect the damaged package(s). Please leave the items in the original condition in which they were delivered to you. You will need to save all boxes and packing materials for inspection by the freight carrier. We will ship replacement items to you immediately after the claim has been completed with the carrier. The claim process can take 5-7 business days to resolve. We try to our best to make this unforeseen circumstance as simple as possible.

    Defective Items
    We are committed to selling first-quality clothing and accessories. We do not sell factory seconds. We employ quality checks before an item leaves our warehouse, however; if you receive a defective product we must be notified within 3 days of delivery, during which time we will replace defective items at no additional charge to you. Simply call email at info@dorothylee.com or chat with us online for more information on returning the defective product(s) to us.

    Our Commitment to Privacy
    At DorothyLee, your privacy is important to us. To better protect your privacy and to help you to shop in complete confidence, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we have made it available on our homepage and at every point where personally identifiable information may be requested. We request that you read this Privacy Policy carefully.

    The Information We Collect
    This notice applies to all information collected or submitted on the DorothyLee website. On some pages, you can order products or make requests for information. The types of personal information collected at these pages are:

    Address

    Email address

    Phone number

    Credit/Debit Card Information

    On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

    Name

    Address

    Email address

    Phone number

    On some pages, you can submit information to other people. For example, you may use our “Email this product to a friend” link to send information about one of our products to someone else. In this circumstance, the types of personal information collected are:

    Name

    Email Address

    The Way We Use Information
    We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

    We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

    We use return email addresses to answer the email inquiries that we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

    We may use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify any specific individuals.

    Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

    Protection of Our Website and Others
    We may disclose information that you provide to our website when we believe that the disclosure is appropriate to comply with the law; or to protect the rights, property or safety of our website, our users or others.

    Our Commitment to Data Security
    Any personal information submitted to our website is secured using Secure Sockets Layer, (SSL) encryption technology. We use this SSL technology to prevent such information from being intercepted and read as it is transmitted over the Internet. The encrypted data goes to a secure site where it is stored on restricted-access computers located at restricted-access site.

    To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

    Our Commitment to Children's Privacy
    Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under the age of 13, and no part of our website is structured to attract anyone under 13.

    How You Can Access or Correct Your Information
    If your personally identifiable information changes, or if you no longer want to receive any or our periodic promotional communications, you may correct, update or remove it by emailing our Customer Support Center at info@dorothylee.comor chat with us online or by postal mail at the address below. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

    Opt-out
    If you no longer wish to receive any of our periodic promotional communications, you may opt-out of receiving them by following the instructions included in each communication or by emailing our Customer Support Center at info@dorothylee.com or chat with us online or by postal mail at the address below.

    Revisions to this Policy
    DorothyLee reserves the right to revise, amend or modify this policy and other policies and agreements at any time and in any manner. Notice of any revision, amendment, or modification can be found within this privacy policy, and will only apply to information collected after any such change.

    How to Contact Us
    Should you have other questions or concerns about this privacy policy, please contact:

    Dorothy Lee, LLC
    224 North Highway 67
    Suite 249
    Florissant, MO 63031

    www.dorothylee.com
    info@dorothylee.com

    If you have any questions regarding these Terms of Use please contact us by email at info@dorothylee.com or by live chat.


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