Why should I buy from DorothyLee.com?
Why did I receive an email stating that an item that I have purchased is out of stock?
How soon should I expect to receive my order?
How do I cancel my order?
Why was sales tax added to my order?
How will I know if my order has been received?
I have completed my order, but did not receive an order confirmation email. What now?
Can I place an order by phone/email?
Is my credit card and personal information safe on your site?
How can I check my order status?
Why should I buy from DorothyLee.com?
• Excellent customer support
• A wide and ever-expanding range of products
• Secure transactions
• Better Business Bureau Reliability Affiliation
• Better Business Bureau Privacy Affiliation
• 30-day return/exchange policy with no restocking fees
return to questions
Why did I receive an email stating that an item that I have purchased is out of stock?
If our supply of a particular product is low and another customer purchases the last of that remaining product shortly before you do, you may be able to purchase the item, however; during the processing of your order we may discover that the item is out of stock; and in this rare occasion, Customer Support will contact you with an expected date that we will have your product(s) in stock. In this instance you can decide if you would rather&...1) Wait until the item is back in stock. 2) Accept a different color/product. 3) Receive a full refund.
return to questions
How do I cancel my order?
Email Customer Support at info@dorothylee.com, or call us at 866-992-3664 with your name and order number as soon as possible. If the order has already shipped, we will not be able to cancel your order. Please see our Return Policy for more information.
return to questions
Why was sales tax added to my order?
If your order is being SHIPPED to an address in the state of Missouri, you will be charged the appropriate sales tax percentage for the state. If your order is being shipped to an address outside of Missouri, no sales tax will be added to your order.
return to questions
How will I know if my order has been received?
Once your order has been placed, you will receive an order confirmation via email at the email address provided. The confirmation will contain your order number, shipping address and a detailed description of the item(s) purchased. You will also receive an email confirmation when your order has shipped, along with your tracking number. Therefore, it is important that during checkout, you verify that your email address is correct.
return to questions
I have completed my order, but did not receive an order confirmation email. What now?
In the rare instance that you do not receive an email confirmation after placing your order, simply email us at info@dorothylee.com, and we will promptly forward a copy to you.
return to questions
Can I place an order by phone/email?
Yes. To place an order, or to obtain price quotes and stock statuses, contact Customer Support at: info@dorothylee.com, or by phone at: 1-866-992-3664.
return to questions
Is my credit card and personal information safe on your site?
Our website uses Secure Sockets Layering (SSL) to encrypt your personal credit information, including your credit card number (before it travels over the Internet). SSL technology is the industry standard for secure online transactions. Because we use SSL, placing an order online at our website is as safe as giving your credit card number over the phone.
return to questions
How can I check my order status?
You can check your order status by clicking the "Check Order Status" link at the top section of each page of our site, (you will need your order number and email address). Here, you may also find a link to track your package when the tracking number becomes available. You will also receive an email once your order has shipped.
return to questions
If you ever need help...Contact Us
