Lost Packages
If you have not received your package(s) within the estimated delivery time allowed of 5-7 business days and feel that your package may be lost, please contact our Customer Support Department at 866-992-3664. Your tracking information can be found by clicking on the Track Your Order link atop.

If while tracking your package(s) you find that your item has been delivered, we recommend that you check with:

• Family Members
• Neighbors
• Leasing Office
• Friends
  

In some cases, packages are occasionally left with a building manager, or placed somewhere safe such as your porch, garage, or sometimes behind bushes.If we conclude that your delivery date is outside of our estimated time of arrival, we will begin a trace with the shipping carrier in an attempt to locate your package. Please allow 5-7 business days for the carrier to perform a trace. If the package can not be found, we will either send a replacement, or issue a refund. As soon as the trace is complete, we will send you a notification via email.

Damaged Packages
In rare cases some of our customers may receive damaged packages. Please DO NOT return damaged packages to DorothyLee.com because the carrier is responsible for any damage caused by shipping. Please contact us at 866-992-3664 or email us at rma@dorothylee.com within 3 days of receiving a damaged package. We will contact the carrier and file a damage claim immediately. We will arrange for the carrier to collect the damaged package(s). Please leave the items in the original condition in which they were delivered to you. You will need to save all boxes and packing materials for inspection by the freight carrier. We will ship replacement items to you immediately after the claim has been completed with the carrier. The claim process can take 5-7 business days to resolve. We try to our best to make this unforeseen circumstance as simple as possible.

Defective Items
We are committed to selling first-quality clothing and accessories. We do not sell factory seconds. We employ quality checks before an item leaves our warehouse, however; if you receive a defective product we must be notified within 3 days of delivery, during which time we will replace defective items at no additional charge to you. Simply call us at 866-992-3664 for more information on returning the defective product(s) to us.