We gladly accept returns for refund or exchange within 30 calendar days of your receipt.

All returns require an RMA, (return merchandise authorization) number. To obtain an RMA, simply email us at rma@dorothylee.com. You must include the following in your email:

• Your order #
• Your name
• Item being returned
• Reason for return

Once you have received your RMA, be sure that it is clearly marked on the outside of your return package. For your protection, we suggest all returns be sent back by a traceable carrier. Shipping charges must be pre-paid otherwise the return will be refused.

In order to receive a refund, your product(s) MUST be returned in new, "sellable" condition; unused with tags, labels and seals attached. Your return package should be sealed securely.  Merchandise returned without an RMA will incur a 10% restocking fee. Merchandise received after 30 days of your receipt will be refused. Refunds will be issued to the original credit/debit card, if applicable.

After receiving your returned merchandise, all items will be inspected to insure that the products are in returnable condition. If the item(s) is/are approved for a return, we will refund your credit/debit card for the merchandise cost only. Shipping costs will not be refunded on returns or exchanges. No returns will be accepted after 30 calendar days of your receipt. The customer assumes full responsibility for any return shipping. Please allow 5-10 business days of receipt to process your return.

Please Note:

- We cannot accept returns on embroidered or screen printed merchandise unless the items were found to be defective upon receipt.

- The return of merchandise purchased under our free or reduced-cost shipping promotion will have the actual cost of shipping deducted from your refund.

- The return of merchandise purchased under our quantity/bulk discount promotion will have the bulk discount price deducted from your refund.

-All closeout clothing and accessories are final sales. No returns or exchanges will be accepted.

DorothyLee Exchange Policy

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